Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Introduction
Welcome to Four Meve AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fourmeve.com and use our holographic AI-powered educational services.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect several types of information from and about users of our services:
2.1 Personal Information
- Contact Information: Name, email address, phone number, and postal address when you register, contact us, or subscribe to our services
- Account Credentials: Username, password, and security information for account authentication
- Payment Information: Billing address and payment card details (processed securely through third-party payment processors)
- Educational Data: Learning progress, course enrollments, assessment results, and interaction history with educational content
2.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers, and hardware specifications
- Usage Data: Pages viewed, time spent on pages, click-through rates, navigation paths, and interaction patterns
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and store certain information
- Location Data: General geographic location based on IP address for content optimization and service delivery
2.3 Information from Third Parties
- Social media profile information if you connect through social platforms
- Analytics providers and advertising partners
- Educational institutions if you access our services through institutional partnerships
3. How We Use Your Information
We use collected information for various purposes:
- Service Delivery: To provide, maintain, and improve our AI-powered educational platform and holographic learning experiences
- Personalization: To adapt content, recommendations, and learning paths based on your educational needs and preferences
- Communication: To send administrative information, updates, security alerts, and support messages
- Analytics: To analyze usage patterns, measure service effectiveness, and develop new features
- Marketing: To send promotional materials about new courses, features, and educational opportunities (with your consent)
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
- Security: To detect, prevent, and address technical issues, fraud, and unauthorized access
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA) and United Kingdom, we process personal data based on:
- Consent: You have given explicit consent for specific processing purposes
- Contract Performance: Processing is necessary to fulfill our contractual obligations to you
- Legal Obligations: Processing is required to comply with applicable laws and regulations
- Legitimate Interests: Processing serves our legitimate business interests while not overriding your rights
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
5.1 Service Providers
We engage third-party companies to perform services on our behalf, including:
- Cloud hosting and data storage providers
- Payment processing services
- Analytics and performance monitoring tools
- Customer support platforms
- Email and communication services
5.2 Educational Partners
If you access our services through an educational institution, we may share your learning progress and performance data with that institution as contractually required.
5.3 Legal Requirements
We may disclose information if required by law, court order, or governmental request, or to protect our rights, property, safety, or that of our users.
5.4 Business Transfers
In connection with mergers, acquisitions, or asset sales, your information may be transferred to successor entities.
5.5 With Your Consent
We may share information for any other purpose with your explicit consent.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and vulnerability testing
- Access controls limiting employee access to personal data
- Secure authentication mechanisms including multi-factor authentication options
- Regular backup procedures and disaster recovery plans
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- The nature and sensitivity of the information
- Potential risk of harm from unauthorized use or disclosure
- Purposes for which we process the information
- Legal, regulatory, and contractual obligations
Educational progress data is typically retained for 7 years after account closure. Marketing data is deleted within 2 years of opt-out.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data under certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing under certain conditions
- Withdraw Consent: Withdraw consent where processing is based on consent
- Opt-Out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience:
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Collect information about how you use our website
- Functionality Cookies: Remember your preferences and settings
- Advertising Cookies: Deliver relevant advertisements (with your consent)
You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
11. Children's Privacy
Our services are designed for users aged 16 and older. We do not knowingly collect personal information from children under 16 without parental consent. If we discover we have collected information from a child under 16, we will delete it promptly. Parents or guardians who believe we have collected information from a child should contact us immediately.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United Kingdom and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by the European Commission
- Adequacy decisions recognizing equivalent data protection standards
- Privacy Shield certification (where applicable)
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website with a new effective date
- Sending email notification to registered users
- Displaying prominent notices on our platform
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
14. Contact Us
15. Supervisory Authority
If you are located in the EEA or UK and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.
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