Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

At Four Meve AI, we strive to provide exceptional holographic AI-powered educational services. We understand that our Services may not be suitable for everyone, and we have established this Refund Policy to outline the circumstances under which refunds may be issued.

This Refund Policy applies to all purchases made through fourmeve.com and should be read in conjunction with our Terms & Conditions and Privacy Policy.

2. Eligibility for Refunds

Refunds are considered on a case-by-case basis depending on the nature of your subscription and the circumstances of your request.

2.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for first-time subscribers who are not satisfied with our Services. To be eligible:

• You must be a new customer purchasing a subscription for the first time
• You must request the refund within 14 days of your initial purchase date
• The refund request must be submitted through the proper channels (see Section 7)
• You must not have violated our Terms & Conditions

2.2 Annual Subscriptions

For annual subscription plans, refunds are calculated on a pro-rata basis if requested within the first 30 days of purchase. After 30 days, annual subscriptions are non-refundable, though you may cancel to prevent future billing.

2.3 Monthly Subscriptions

Monthly subscriptions are eligible for refund only if requested within 14 days of the initial subscription purchase. Subsequent monthly renewals are non-refundable.

3. Non-Refundable Circumstances

Refunds will NOT be issued in the following circumstances:

• Subscription Renewals: Automatic renewal charges after the first billing period are non-refundable
• Partial Usage: No partial refunds are provided for unused time within a billing period
• Account Violations: Accounts terminated for violation of our Terms & Conditions
• Changed Mind: Refund requests beyond the eligible timeframe simply due to a change of mind
• Technical Requirements: Inability to use Services due to inadequate personal equipment or internet connectivity
• Course Completion: Completion of substantial course content (more than 25% of enrolled courses)
• Downloaded Materials: Access to downloadable content or certificates
• Promotional Offers: Subscriptions purchased at promotional or discounted rates (unless otherwise specified)
• Third-Party Purchases: Subscriptions purchased through third-party platforms or resellers

4. Free Trials

If you cancel during a free trial period, you will not be charged, and no refund is necessary. However, if you do not cancel before the trial period ends and are charged for a subscription, the standard refund policy applies.

Free trials are limited to one per customer. Abuse of free trial offers (including creating multiple accounts) will result in denial of refund requests and potential account termination.

5. Technical Issues and Service Interruptions

If you experience technical difficulties or service interruptions that prevent you from accessing our Services, please contact our technical support team immediately. We will make reasonable efforts to resolve technical issues promptly.

Refunds for technical issues will be considered if:

• The issue is confirmed to be on our end and not due to user equipment or connectivity
• The issue persists for more than 72 consecutive hours despite our support efforts
• The issue significantly impairs your ability to use core Service features

Compensation for temporary service interruptions may be provided as service credits rather than monetary refunds at our discretion.

6. Refund Processing

6.1 Timeline

Once a refund request is approved:

• We will process the refund within 5-7 business days
• Refunds will be issued to the original payment method used for purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

6.2 Refund Amount

Approved refunds will be calculated as follows:

6.3 Transaction Fees

Payment processing fees charged by third-party payment processors are non-refundable and may be deducted from your refund amount.

6.4 Currency Conversion

If your original purchase was made in a currency different from your refund currency, the refund will be processed at the current exchange rate, which may differ from the rate at the time of purchase. Any currency conversion fees are the responsibility of the customer.

7. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email our customer support team at [email protected]
2. Provide Information: Include the following in your request:
   • Your full name and account email address
   • Order/Transaction ID
   • Date of purchase
   • Reason for refund request
   • Any supporting documentation (if applicable)
3. Wait for Response: Our team will review your request and respond within 3-5 business days
4. Follow Instructions: If additional information is required, please provide it promptly to avoid delays

8. Cancellation of Subscriptions

You may cancel your subscription at any time to prevent future charges. Cancellation does not automatically entitle you to a refund for the current billing period.

8.1 How to Cancel

• Log into your account and navigate to Subscription Settings
• Select "Cancel Subscription" and follow the prompts
• Alternatively, contact customer support at [email protected]

8.2 Effect of Cancellation

• You will retain access to Services until the end of your current billing period
• No further charges will be made to your payment method
• Your account and data will be retained according to our data retention policies

9. Institutional and Enterprise Purchases

Refund policies for institutional and enterprise-level subscriptions may differ from individual consumer policies. Custom refund terms are outlined in individual service agreements. For questions regarding institutional refunds, please contact our enterprise team at [email protected].

10. Chargebacks and Disputes

If you file a chargeback or payment dispute with your financial institution without first attempting to resolve the issue with our customer support team:

• Your account will be immediately suspended pending investigation
• You may be required to provide additional documentation
• If the chargeback is found to be unjustified, your account may be permanently terminated
• You may be held liable for any fees or costs incurred due to fraudulent chargebacks

We strongly encourage you to contact us directly to resolve any billing concerns before initiating a chargeback.

11. Service Credits

In some circumstances, we may offer service credits instead of monetary refunds. Service credits:

• Can be applied to future subscription payments
• Are non-transferable and cannot be redeemed for cash
• Expire 12 months from the date of issuance
• Will be automatically applied to your next billing cycle

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Material changes will be communicated via email to registered users.

Your continued use of our Services after changes to this policy constitutes acceptance of the modified terms. We encourage you to review this policy periodically.

13. Exceptions and Special Circumstances

We understand that extraordinary circumstances may arise. While we strive to be fair and consistent, we reserve the right to evaluate refund requests on a case-by-case basis. Special circumstances may include:

• Medical emergencies or hospitalization
• Death of the account holder
• Natural disasters affecting service access
• Documented service failures on our part

Documentation may be required to verify special circumstances. All decisions regarding exceptional refund requests are at the sole discretion of Four Meve AI management.

14. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable consumer protection laws. If you are located in the European Union, United Kingdom, or other jurisdictions with specific consumer protection regulations, you may have additional rights beyond those outlined in this policy.

For EU/UK consumers, you have the right to withdraw from your purchase within 14 days of purchase under the Consumer Contracts Regulations, unless you have given express consent to begin service delivery immediately.

15. Contact Information

16. Governing Law

This Refund Policy is governed by the laws of the United Kingdom. Any disputes arising from refund matters shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

© 2025 Four Meve AI. All rights reserved.